Contexte :
For one of our customers, we are looking for several IT Support Technicians to join our team in Luxembourg. The successful candidates will play a key role in managing IT support services at the customer’s various sites, ensuring high quality service to end-users.
Mission :
- Provide first-level support to users by resolving incidents and responding to requests.
- Manage IMACs (Installations, Movements, Additions, Changes) on workstations.
- Maintain and configure audiovisual equipment.
- Perform scheduled tasks such as equipment maintenance, inventory management and office support.
- Act as an expert in resolving complex technical infrastructure issues.
- Provide dedicated and personalized support to VIP users, ensuring a high level of availability and responsiveness.
- Manage critical incidents with a particular focus on confidentiality and efficiency.
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